Regular washing uses water and detergent, which can damage delicate fabrics, cause colors to bleed, shrink garments, and ruin embellishments. Dry cleaning uses special chemical solvents instead of water to clean clothes. This process is gentler on delicate fabrics like silk, wool, and velvet, preserves colors better, maintains garment shape and structure, and is safe for beaded or sequined items. Think of it as specialized care for your most valuable or delicate clothing.

Always dry clean: Suits, blazers, wool coats, silk garments, heavy beaded or sequined native wear, leather and suede, wedding gowns, and any garment with a "Dry Clean Only" label. Can be washed: Cotton shirts, casual trousers, everyday dresses without embellishments, bedsheets (unless delicate), towels, and most children's clothing. When in doubt: If the item is expensive, has sentimental value, or you're worried about damage, choose dry cleaning. We can also advise you when you contact us.

Absolutely! Dry cleaning is actually the BEST method for Nigerian native wear, especially heavily embellished pieces. George wrapper, lace materials, beaded aso-ebi, sequined agbada, and traditional wedding attire all benefit from dry cleaning because the process preserves the beads and stones (they won't fall off), maintains fabric texture and shine, prevents color fading, and keeps embroidery intact. We have extensive experience with Nigerian fabrics and understand how to care for traditional attire properly.

Standard turnaround time is 3-5 business days from pickup. The process takes longer than regular washing because each garment receives individual attention, stain treatment requires time to work, dry cleaning cycles are carefully timed, and hand-finishing of delicate items is meticulous. For urgent needs, we offer express 48-hour service for an additional 50% charge. Wedding gowns and heavily embellished items may take 7-10 days due to their complexity.

We can remove most stains, but success depends on the stain type, how long it's been there, and whether the fabric was previously treated incorrectly. Stains we handle well: Oil and grease, makeup and lipstick, perspiration, food and drink (except red wine if old), ink (fresh), and dirt/mud. Difficult stains: Old set-in stains, bleach damage (this is permanent), dye transfer (requires special treatment), and stains that were ironed (heat sets stains). We always attempt stain removal as part of our service, but we'll be honest about what's possible before starting work.

We take extreme care with every item and document condition during pickup. If damage occurs due to our error, we accept full responsibility and compensate accordingly. However, some limitations exist: pre-existing damage, weak seams, or fabric deterioration noted during inspection may worsen during cleaning—we'll point these out beforehand. Manufacturer defects in beading, sequins, or fabric aren't our responsibility. Items without care labels cleaned at customer's risk will have limited liability. We carry professional insurance and always work to resolve any issues fairly. Your satisfaction is our priority.

Yes, we have a minimum order value of ₦5,000 for free pickup and delivery. This covers the cost of sending our team to your location. If your order is below ₦5,000, you can either add more items to meet the minimum or pay a ₦1,500 pickup/delivery fee. Alternatively, you can drop off items at our facility and pick them up when ready (no minimum required for drop-off service).

Yes! We handle household items that require dry cleaning including heavy curtains and drapes, comforters and duvets (especially down-filled), decorative throw pillows, upholstery fabrics (removable covers), and delicate table linens. These items often have special construction or filling that shouldn't get wet, making dry cleaning the ideal choice. Due to their size, pricing for home items is quoted individually—contact us with dimensions and fabric type for accurate quotes.

We offer express 48-hour service for urgent needs at a 50% surcharge. True same-day service (within 6-8 hours) is only available for simple items without heavy stains or embellishments, and costs double the regular price. This service must be arranged in advance and depends on our current workload. For important events, we recommend booking at least one week in advance to avoid rush charges and ensure the best results.

Empty all pockets completely (we're not responsible for items left in pockets), point out any stains to our pickup team, remove detachable belts, brooches, or accessories, inform us of any existing damage or loose beads/sequins, and let us know if items have sentimental value or special care requirements. Don't attempt to clean stains yourself before dry cleaning—some home treatments can set stains permanently. We'll handle everything from there!